ELARA

Returns

Demo policy — presented as an example

Thirty days, unworn, in original condition. Try pieces on at home properly — daylight, your clothes, a full day if you like — and send back whatever does not earn its place.

  • Email us with your order number; we reply within a day with a prepaid label.
  • Refunds go to the original payment method within five business days of arrival.
  • Earrings can be returned if unworn with seals intact — hygiene rules apply, fairly enforced.
  • Made-to-order pieces are returnable too, unless engraved or resized at your request.

Something arrived wrong or damaged? That is an exchange or refund immediately, shipping on us, no forms.

Contact us about a return →